1. Before you book

You're 18 or older and able to enter into a contract.

You book for yourself. You complete the intake form and make your own choices about recording and data. Someone else is welcome to pay, as long as you are the one who books.

2. The offers

Prices and payment options are shown on each offer page and at checkout.

The Frequency Shift

• One 90-minute 1:1 session on Zoom

• No Voxer space and no payment plan

The Frequency Leap

• Three months

• One 90-minute Opening session on Zoom

• Two 2-hour sessions of conversational hypnosis on Zoom, the first two to three weeks after your Opening session and the second seven to eight weeks after it

• Your three months run from your Opening session

• A Voxer voice space for the full three months

• The last weeks are held in Voxer, and the Leap closes there with a closing transmission from me. There is no closing session.

• If you'd like a third hypnosis session, you book a single Frequency Underneath session at its own price

The Frequency Underneath

• One 2-hour 1:1 session of conversational hypnosis on Zoom

• You stay aware and in dialogue with me the whole way through

• No Voxer space and no payment plan

The Frequency Underneath — Layer by Layer

• Three 2-hour hypnosis sessions on Zoom, three to four weeks apart

• All three sessions are held within 12 weeks of the first

• One personal recording in my voice, built from your chart with something from your first session woven in. You receive it within two weeks of your first session, and it's yours to keep.

• No Voxer space

Continuing from a single session into Layer by Layer

If you've had a single Frequency Underneath session and want to continue, that session counts as the first of your three when you continue within three weeks of it.

• Write to me at contact@frequencybymattie.com and I'll send you a link to a separate checkout.

• You pay the difference between the single session and Layer by Layer.

• You receive your personal recording within two weeks of the day you continue.

• After three weeks, the single session no longer counts and Layer by Layer is booked in full.

Continuing is a new purchase, with its own 14-day right of withdrawal (section 12).

3. Booking your sessions

The Frequency Shift and The Frequency Underneath. You book and pay in my online calendar. Sessions can be booked up to 48 hours before they start.

Layer by Layer. After your purchase you receive a private booking link. You book one session at a time, each three to four weeks after the last.

The Frequency Leap. After your purchase you receive an email with a booking link for your sessions. Your Opening session takes place within two weeks of your purchase, so please book it as soon as you can. If that doesn't suit you, write to me before you buy.

The intake form

For hypnosis you complete an intake form. It asks what you'd like to work on and why you booked. For a single session you complete it when you book. For Layer by Layer you complete it when you buy, and a short form each time you book a session. For The Frequency Leap you complete it when you buy, and a short form each time you book a hypnosis session. A form completed in the calendar can be edited until 24 hours before your session.

I read every form before we meet. For Layer by Layer and The Frequency Leap, I read the form you complete when you buy before your first session. If what you'd like to work on sits outside what I can responsibly offer, I'll tell you, cancel, and refund you in full.

4. Moving or cancelling a session

• You can move or cancel a session in the calendar up to 24 hours before it starts.

• Single sessions (the Shift and the single Underneath): if you cancel with at least 24 hours' notice, I refund you in full within 14 days.

• Sessions inside The Frequency Leap or Layer by Layer can be moved. They can't be cancelled one by one. Stopping partway is covered in section 8.

• If you cancel later than 24 hours before, or haven't arrived within 15 minutes of the start time, the session counts as held.

• If you're ill: write to me before the session starts and we'll move it once, at no charge.

• If I need to move a session, I'll give you as much notice as I can and we'll find a new time.

For the first 14 days after you buy, your right of withdrawal in section 12 applies alongside these rules. Until your session has been held, you can withdraw and be refunded in full.

Technical issues

A stable internet connection on your side is your responsibility. If a problem on my side takes 20 minutes or more out of a session, I'll offer you a replacement or the missing time.

5. Voxer in The Frequency Leap

The Frequency Leap is the only offer with a Voxer space. Voxer is a voice-message space with its own rhythm. It isn't on-demand access, and it isn't for scheduling, admin or anything urgent. Those go to contact@frequencybymattie.com.

• The Voxer space is an extension of the work itself and runs for the full three months.

• You can check in at any time.

• I reach out at least once a week when our conversation isn't already flowing.

• After each hypnosis session, one of my voice notes reaches you within a few days.

• My responses arrive when I'm in aligned, elevated energy, which is how the quality of the transmission is kept.

• The Leap closes with a closing transmission from me.

What Voxer holds after hypnosis

• I listen to what surfaces and contemplate it with you through your design.

• What needs more, we bring into your next hypnosis session.

• I notice where you are, and I'll say so when something belongs with your own support.

• I don't stabilise, treat or stay on call. What can't wait for my next voice note, or needs steadying, belongs with your own capacity or your other support.

6. Recordings, AI summaries and transcription

Recording a session, an AI summary and Voxer transcription are your choices. You make them when you book or buy, and none of them is a condition of working with me.

Session recording and AI summary

When you book, you choose how your session is recorded:

• Video and audio.

• Audio only. Your face isn't recorded.

• No recording.

You also choose whether you'd like an AI summary. If you say yes, Zoom's AI Companion writes a summary of your session, and you receive it.

If you choose recording, you receive a copy. I keep mine in Zoom's cloud storage for three years after your last session with me, and then delete it.

Your copy is for your personal use. Please don't share or publish it without my written consent, and I won't share mine without yours.

Voxer transcription

In The Frequency Leap, I may use Voxer's transcription to read your voice notes as text when I prepare for your sessions. I only do this if you've said yes. Transcripts are deleted when your Leap closes.

You can change your mind about any of these at any time by writing to me. The Privacy Policy explains what happens then.

Your personal recording in Layer by Layer

This is separate from the recording of a session. It's a recording I make for you, in my voice, as part of Layer by Layer. It's yours to keep, for your personal use. I keep my copy with your client record for three years after your last session, and then delete it.

7. Payment

• All prices are in euros (€) and include Danish VAT where it applies.

• Your bank's fees and any currency conversion costs are yours.

• Business clients in the EU can give a valid VAT number for VAT-exclusive pricing.

• Payments are processed by Stripe. The Shift and the single Underneath are paid through Acuity Scheduling. The Leap, Layer by Layer and continuing from a single session are paid through Kajabi.

• I never see or store your card details.

Payment plans

Payment plans are available for The Frequency Leap, for Layer by Layer, and for continuing into Layer by Layer from a single session.

• Instalments are monthly. The first is paid at purchase, and no plan runs longer than three instalments.

• A plan costs up to 5% more than paying in full. The plan total and the instalment dates are shown before you buy.

• Each instalment is part of what you've agreed to pay.

• In Layer by Layer the final instalment can fall due after your last session. It is still due in full, since all three sessions have been held.

If a payment fails

• On the day: you receive an automatic email.

• After 3 days: a reminder.

• After 5 days: a final notice.

• After 5 days without payment, your Leap or Layer by Layer pauses. Voxer and session booking are on hold until the payment comes through, and the paused time isn't added on at the end.

• After 14 days without payment, I may end the work. In Layer by Layer you then owe one third of your total for each session already held, and nothing for the rest. In The Frequency Leap you owe one third of your total for each month begun, and nothing for the rest.

8. When money comes back

1. You withdraw within 14 days of buying. See section 12.

2. I decline after reading your intake form. Full refund.

3. You cancel a single session with at least 24 hours' notice. Full refund.

4. You stop Layer by Layer partway. Each session held counts for one third of your total, whether you paid in full or chose the plan. Anything you've paid beyond that is refunded, and any instalments beyond that are no longer due. Sessions not held within the 12 weeks are treated the same way. A personal recording you've already received stays with you.

5. You stop The Frequency Leap partway. Each month you've begun counts for one third of your total, whether you paid in full or chose the plan. Anything you've paid beyond that is refunded, and instalments for months you haven't begun are no longer due. Your Voxer space closes when you stop.

6. I end The Frequency Leap or Layer by Layer for a reason that isn't a breach on your side. You're refunded for what hasn't yet been delivered, counted the same way as in points 4 and 5.

Refunds are paid within 14 days, to the payment method you used.

Before you stop, write to me. Most challenges can be worked through together.

Exceptional circumstances

If something serious happens in your life during The Frequency Leap or Layer by Layer, such as a significant medical event, an acute crisis or a bereavement, write to me. I look at each situation individually and may offer a pause or a credit toward future work. This is at my discretion.

9. What this work is

My work has two ways in. One is live exploration of your Human Design and Gene Keys. The other is conversational hypnosis.

The Frequency Shift

Consciousness-based mentorship drawing on Human Design and Gene Keys. I explore your design with you, live, as a catalyst for your own exploration.

The Frequency Underneath and Layer by Layer

Conversational hypnosis. I'm a Hypnotist. You stay aware and in dialogue throughout, and you're free to pause or stop at any point.

Your Human Design is my own working reference for language and pacing. A hypnosis session doesn't include a Human Design reading.

The Frequency Leap

Both. The Opening session and the Voxer space hold the live exploration of your design. The two hypnosis sessions are conversational hypnosis, as described above.

Everything in this section about hypnosis applies to The Frequency Leap as well.

Alongside your other care

None of my work is therapy, counselling, psychotherapy or medical care, and it doesn't replace them. It sits alongside the care you already have. Please keep making your health decisions with your doctor or therapist.

If you're in a mental health crisis or a medical emergency, please contact your local emergency services or a qualified professional.

Who hypnosis with me isn't for

I don't offer hypnosis to anyone who has been diagnosed with schizophrenia or dissociative identity disorder, or who has been hospitalised for a psychotic episode. Deep work with the unconscious carries risks in these situations that I'm not trained to hold.

When you book a hypnosis session, Layer by Layer or The Frequency Leap, you confirm that you've read what this work is and who it isn't for, that this doesn't apply to you, that you take part by your own choice, and that you know you can stop at any time. If you're unsure, please speak with your doctor or therapist before you book.

Support after hypnosis

Things can keep moving in the days after hypnosis.

After a single session or in Layer by Layer, you arrange your own support for that time: your own capacity to be with what surfaces, a therapist you can bring it to, or both.

In The Frequency Leap, you can bring what surfaces into Voxer. I listen, and we contemplate it together through your design; what needs more, we take into your next hypnosis session. After each hypnosis session, one of my voice notes reaches you within a few days. Voxer holds you alongside your own support, without replacing it: I don't stabilise, treat or stay on call, so you still need your own capacity, or support in place, for the whole three months.

Difficult or traumatic experiences can surface in hypnosis, and I have techniques for working with them in which you don't have to say what happened. I'm a Hypnotist, not a trauma therapist. If you're working with trauma, please have a therapist or other support in place before we begin.

Your responsibility and mine

You're responsible for your own wellbeing, choices and actions before, during and after our work. I'm responsible for doing my work with care and within what I'm trained to do.

No promised result

I don't promise or guarantee any specific outcome. Testimonials describe one person's experience at one point in time.

Human Design and Gene Keys

Sessions draw on Human Design and the Gene Keys®, the original work of Richard Rudd, © Gene Keys Publishing Ltd. What I share is my own exploration and isn't affiliated with or endorsed by Gene Keys Publishing Ltd. Official resources: www.genekeys.com.

10. How we treat each other

Respect

We meet each other with respect on every channel. If conduct becomes abusive, threatening or harmful, I'll end our work immediately, and sessions already held aren't refunded.

Confidentiality

What you share in sessions and on Voxer stays between us. I don't disclose it to anyone without your consent, unless the law requires it. I ask you to hold our sessions with the same care.

I may share general themes from my work in my content, never in a way that identifies you. If I'd like to use something specific from your sessions, I ask first.

Testimonials

I only use your words with your permission, and I always ask first. You can say no, and you can ask me to remove them at any time.

My material

What I create and share with you, including voice notes, recordings, your personal recording and written material, remains mine. It's for your personal use. Please don't reproduce, publish or sell it without my written consent.

Your data

How I handle your personal data is described in the Privacy Policy at www.frequencybymattie.com/privacy.

11. Liability

I'm liable for loss I cause through my own fault, under the ordinary rules of Danish law.

For other loss, my total liability is limited to the amount you paid for the offer in question, and I'm not liable for indirect loss such as lost income.

Nothing in these Terms limits liability for personal injury, for anything done intentionally or through gross negligence, or any right you have under mandatory consumer law.

Events outside my control

If serious illness, bereavement, natural disaster, government action or a major platform failure prevents me from delivering, I'm not in breach of these Terms.

• Up to four weeks: your Leap or Layer by Layer pauses and its end date moves accordingly.

• Longer, or permanent: I'll tell you as soon as I can and refund what hasn't yet been delivered.

12. Your right of withdrawal

You have the right to withdraw from your purchase within 14 days, without giving a reason. The 14 days run from the day you buy.

How to withdraw

Tell me clearly, before the 14 days are over, in any of these ways:

• the online withdrawal form on this website

• an email to contact@frequencybymattie.com

• the model form at the end of this section

What you get back

I refund everything you've paid, without undue delay and at the latest 14 days after you told me, using the payment method you paid with. There's no fee.

If your work with me begins within the 14 days

I only begin within the 14 days if you ask me to. You do that with a tick when you book or buy.

If you then withdraw, you pay for the part already delivered, in proportion to the whole:

• Layer by Layer: one third of your total for each session held.

• The Frequency Leap: 10% of your total for the Opening session if it has been held, 5% for each week of Voxer begun, and 12.5% for each hypnosis session held.

Once a service has been fully delivered, the right of withdrawal ends. For a single session that is when the session has been held. For Layer by Layer it is when your third session has been held. For The Frequency Leap it is when the three months have ended.

Model withdrawal form

Complete and send this form only if you wish to withdraw.

To: Mathilde Bjergegaard, Frequency by Mattie, Haraldsgade 51, 1. th., 2200 Copenhagen N, Denmark, contact@frequencybymattie.com

I hereby give notice that I withdraw from my contract for the following service:

Purchased on:

Name:

Address:

Date:

13. Complaints and law

If something isn't right, write to me first and we'll look for a solution together.

If we can't resolve it, you can complain to:

Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, 8800 Viborg, Denmark · www.naevneneshus.dk

These Terms are governed by Danish law, and disputes are heard by the Danish courts. If the law where you live gives you consumer protections or the right to bring a case there, and those can't be set aside by contract, you keep them.

14. The practical last part

• If one part of these Terms turns out to be invalid, the rest still applies.

• These Terms, together with the Privacy Policy, are our whole agreement.

• I may update these Terms. The version in force on the day you buy is the one that applies to you. If something important changes while we're working together, I'll email you.

Disclaimer

Website content

What I share on this website and in my content is for information and education. It isn't professional advice.

Who I am, and who I'm not

I'm a mentor working with Human Design and Gene Keys, and a Hypnotist. I'm not a doctor, psychologist, psychiatrist, psychotherapist or other authorised healthcare professional.

I'm completing my certification in Human Design Hypnosis through Tresa Bell Rivera's independent programme, and hypnosis sessions open once it's complete. The certification isn't accredited by a professional or regulatory body, and it isn't a healthcare licence.

My background in craniosacral therapy, visceral massage and Reiki informs how I read where you are. I don't offer or promise any of them as a service.

Our conversations may touch on symptoms, emotions and what your body is doing. They remain mentorship and hypnosis. Nothing I offer is diagnosis, treatment, prescription or a cure, and it doesn't replace therapy or medical care.

The nature of the work

My sessions are a catalyst for your own exploration. No result is promised or implied, and experiences differ from person to person. What moves for you depends on many things, including what you're ready to look at and what you do with it afterwards.

Human Design and Gene Keys

Sessions draw on Human Design and the Gene Keys®, the original work of Richard Rudd, © Gene Keys Publishing Ltd. My explorations are my own and aren't affiliated with or endorsed by Gene Keys Publishing Ltd. Official resources: www.genekeys.com.

Accuracy

I take care to keep this website accurate and current. I can't guarantee that it's complete, and I may change it at any time.

Testimonials

Testimonials describe one person's experience at one point in time. They aren't a promise of a similar experience for you.